Help Center

Yes. PrimeCore delivers laptops and other products across the UK. Delivery availability and options are shown during checkout based on your location and order.

Most orders are dispatched promptly and delivered within the estimated timeframe shown at checkout. Delivery times may vary depending on your location, product availability and the selected shipping service.

Yes. Once your order has been dispatched, you'll receive tracking information where available. You can use the tracking details to follow your delivery progress.

If your order is delayed, please contact the PrimeCore support team with your order number so we can assist you. If your package arrives damaged, contact us as soon as possible and provide photos of the packaging and product so we can investigate the issue.

PrimeCore accepts the secure payment methods available at checkout, including major debit and credit cards and other supported payment options.

Yes. Payments are processed through secure, encrypted payment systems. PrimeCore does not directly store your full card details.

Payment is normally processed when you place your order. Your order will be confirmed once the payment has been successfully authorised.

Yes. If you have a valid PrimeCore discount code, you can enter it during checkout before completing your purchase. Only one promotional code may be used per order unless otherwise stated.

If you need to cancel your order, please contact the PrimeCore support team as soon as possible with your order number. We’ll do our best to cancel it before it has been dispatched.

Yes, eligible orders can be returned in accordance with PrimeCore’s return policy. Products must meet the applicable return conditions and should be returned in their original condition and packaging.

Contact our support team with your order number and reason for the return. We’ll provide the next steps and any relevant return instructions.

Once your returned product has been received and inspected, your refund will be processed if the return is approved. The time for the funds to appear in your account may depend on your payment provider.